Subscription policy

Cancel iOS subscription:

1. Open the phone settings app.

2. Tap your name.

3. Tap Subscriptions. (If you don't see "Subscriptions," tap "iTunes & App Store" instead. Then tap your Apple ID, tap View Apple ID, sign in, scroll down to Subscriptions, and tap Subscriptions.)

4. Tap the subscription that you want to manage.Don't see the subscription that you're looking for?

5. Tap Cancel Subscription. If you don’t see Cancel Subscription,the subscription is already canceled and won't renew.

If it’s less than 48 hours since you bought an app or made an in-app purchase, you can request a refund. This does not apply to annual subscriptions with 3-day trial period.

You may claim a refund visiting https://reportaproblem.apple.comFind a ReFace Swap subscription and fill out the form.

Cancel Android subscription:

Tap your subscription in the app's settings.
You will be redirected to your Google Play subscriptions.
Find ReFace Swap subscription and cancel it.
You can find more info on subscription cancellation onGoogle's support page: https://support.google.com

If it’s less than 48 hours since you bought an app or made an in-app purchase, you can request a refund. This does not apply to annual subscriptions with 3-day trial period.​

1. On your device, go to https://play.google.com/store/account

2. Click Order History.

3. Find the order you want to return.

4. Select Request a refund or Report a problem and choose the option that describes your situation.

5. Complete the form and note that you'd like a refund.

6. You'll get a message that says "Thank you for sharing your concerns." You'll then get an email with your refund decision.You’ll usually get this within 15 minutes but it can take up to 4 business days.

Visit this link for additional information: https://support.google.com

If Google refuses to make a refund within 48 hours, contact usand send us your Order number, we will consider it.